Services Department

Facilities Management

our service

Facilities management is simply the management of building services to ensure a business or homeowner can still continue working and living as normal. This is essentially a plan that is put together between Coulson Building Group and the client.

Whilst we deliver our objectives by completing the work we’ve been instructed to do, it’s important that our work doesn’t stop someone else’s daily activities or work schedule. It can be an incredibly stressful time for individuals when they are trying to focus on managing their environment as well as trying to carry out their usual duties.

These building services are essential as they offer functionality, comfort and safety and in many cases it is a legal requirement to maintain them to industry standards.

making safety a priority

It’s our main priority to keep everybody safe, including our team, during the time the work is being completed..

Coulson Building Group aim to offer a service in which all of our clients get exactly what they need at the best possible value. Whilst the end result is extremely important us, we also want our customers to have a pleasant experience with us during the entire process. Depending on the environment, the facility management services required can vary and we are able to assist in identifying not only the legal requirements but also good practice preventative maintenance tasks which can prevent costly failures.

Our management team remain in constant, real time communication with our maintenance operatives utilising the latest CRM software and mobile devices ensuring each maintenance task is perfectly coordinated and formally recorded, any certification is then sent to the client for retention.

If you have any questions regarding facilities management, please contact us for our help. For any existing projects, our team will make you aware of anything that may need to be included during the time of work.

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What our clients say

Coulson’s have provided Synoptics with maintenance cover for several years and we have always been very satisfied with the service provided. It’s very reassuring to have some support when having to meet certain health and safety deadlines. Also, if there is an issue in the building and we need a contractor to attend, David and his team are always quick to respond and very helpful. I would recommend their services wholeheartedly.

Synoptics

As a small charity, we highly value our relationship with Coulson as they provide us with a "one-stop" maintenance service. They have assisted us for several years with all our mandatory maintenance checks and tests, as well as helping us on countless occasions with the wide range of ad hoc jobs required to maintain our buildings. One call or email invariably results in a very quick response, and Coulson's staff have got to know our properties so well over the years that they arrive already familiar with the layout of our buildings and location of where the work needs to be done. Coulson's staff have always been very efficient, courteous and thorough in the work they have done for us. It is a pleasure having them work on-site, and we have got to know them so well that when they arrive we can greet them by name, and trust them to get on with whatever job needs doing. Having a annual maintenace contract with Coulson is one of the best decisions our charity has made.

Link House Trust

We have been using Coulson Facilities Management for a number of years, both in and out of hours, and have always found them easy to deal with and very responsive. They will always look to offer a cost effective repair rather than replacement if at all possible. Their quotes for larger jobs are always competitive and are returned in a reasonable time frame. We have one point of contact for all our enquiries which simplifies the process. Overall, it's a pleasure working alongside Coulson Facilities Management.

TR Lee - Gonville & Caius College

Having used Coulson’s Customer Services for the past 3 years or so, we are very impressed with the response time and customer service when there is a problem in our large Church premises.

Downing Place URC
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