Schedule small jobbing works from original enquiry to completion on site to ensure that the customer’s needs of quality, timing and value for money are met, whilst maximising the profit made.
Organise and schedule labour efficiently to minimise stand-by or down time.
Liaising with other personnel in the Services Department and the Group’s other trading departments as necessary, arranging labour and completion of enquiries.
Dealing with customer queries and complaints on work in progress to a satisfactory conclusion (in conjunction with Administration/Associate Director).
Resolving customer Invoice queries/complaints (in conjunction with Administration/Associate Director).
Carry out administrative routines on accounts including preparing jobs for invoicing in timely manner.
Act as central reporting point of contact for other members of the department when absent (due to site visits, holidays or sickness).
Actively promote the services of the department to new customers to increase our client base and also to existing customers to increase the number of jobbing enquiries received.
Any other duties and responsibilities as may be reasonably requested, having at all times full regard for the service area’s competitiveness, efficiency and general viability.
To effectively manage enquiries and scheduling of engineers for small jobbing works and monitoring of engineer reports to establish if return visits are required. Preparing jobs for invoicing in a timely manner whilst maintaining excellent customer service throughout.
Adopt a well organised approach with a commitment to providing a high quality, customer focused service and an ethos of “right first time, on time”.
Ensure that jobs are managed in accordance with the Company’s Quality Management System.
Maintain and develop meaningful communications and working relationships and act as primary point of contact for customers and their representatives, receiving feedback and providing a clear customer focus in relation to provision of the service.
Ability to remain organised and productive in a busy working environment.
Ability to communicate and interact with customers and colleagues.
Demonstrate adaptability in meeting customer needs.
Ability to deal with conflicting priorities and remain calm under pressure.
Professional telephone manner with a friendly and empathetic approach to dealing with customers.
Able to work effectively as part of a team.
Experience of telephone based customer focused service delivery.
Experience of working in an organised and effective manner and maintaining high standards during busy periods.
No experience of the Construction industry necessary although experience of a similar role would be beneficial.